Refund policy

Return and Refund Policy

Effective Date: September 28, 2026

At Lavish Loom Supply, we want every order to arrive safely, accurately, and ready to become part of your everyday routine. Whether you purchase a storage box to bring order to a busy room, garbage bags for household organization, or hooks for making better use of your available space, we understand that sometimes an item may not be the right fit.

This Return and Refund Policy explains when returns are accepted, how to request a return, and how refunds are handled.

1. Returns at a Glance

Unless a product is specifically identified as non-returnable, eligible merchandise may generally be returned within 30 calendar days of delivery.

To qualify for a return:

  • The return request must be submitted within 30 days after delivery.

  • The item should be unused and in its original condition.

  • The item should be returned with its original packaging, accessories, labels, and components when reasonably available.

  • The product must not have been intentionally damaged, altered, modified, or improperly used.

  • Proof of purchase or sufficient order information must be provided.

  • Certain products may be subject to additional return conditions where necessary because of their nature.

We reserve the right to decline a return that does not satisfy the applicable eligibility requirements, subject to rights that cannot lawfully be excluded or limited.

2. Products Eligible for Return

Our store primarily offers practical household and organization products, including:

  • Storage boxes and organizational containers;

  • Garbage bags and household waste-storage supplies;

  • Hooks and household hanging accessories;

  • Similar home-organization products offered through our website.

Because these products can differ in size, construction, packaging, and intended use, customers should carefully review the product description, dimensions, photographs, and other specifications before purchasing.

3. Damaged or Defective Merchandise

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

For damaged merchandise, we may request:

  • Your order number;

  • The name and email address used for the purchase;

  • A description of the problem;

  • Photographs showing the condition of the item and packaging;

  • Photographs of any visible shipping damage;

  • Any other information reasonably necessary to investigate the issue.

Where appropriate, we may offer a replacement, refund, partial refund, store credit, or another reasonable resolution depending on the circumstances and availability.

Customers should retain the original packaging until the matter has been resolved, particularly when the carrier or fulfillment provider may need to investigate shipping damage.

4. Incorrect or Missing Items

If you receive an item different from the product ordered, or if part of your order is missing, notify us promptly.

After reviewing the order information, we may arrange for the incorrect merchandise to be returned and provide an appropriate replacement or refund.

Please do not automatically ship an incorrect item back to us without first contacting our customer service team. We may provide specific return instructions based on the circumstances.

5. Change-of-Mind Returns

If you simply decide that an eligible product is no longer needed, you may request a return within the applicable 30-day period.

For change-of-mind returns, the product should remain unused and in resalable condition. Unless the return is required because the product was defective, damaged, incorrect, or otherwise covered by an applicable consumer right, the customer may be responsible for reasonable return shipping costs.

Original shipping charges, if any, may not be refundable for a voluntary return.

6. Return Authorization

To begin a return, contact:

Lavish Loom Supply
Email: [email protected]
Contact Person: CHENALE DOMINQUE GAINES

Please include:

  1. Your full name;

  2. Order number;

  3. Product name;

  4. Reason for the return;

  5. Photographs where applicable; and

  6. The preferred resolution, such as replacement or refund.

We will review the request and provide return instructions when the return is approved.

7. Return Address

Approved returns should be sent to:

RETAIL LIVE FLORIDA LLC
1717 E 5th Ave
Tampa, FL 33605
United States

Do not send merchandise to this address before receiving return instructions if we have asked you to wait for authorization.

8. Refund Processing

Once an approved return has been received and inspected, we will determine the appropriate refund.

Approved refunds are generally issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the customer's bank, credit-card issuer, payment processor, or other financial institution.

A refund may not appear immediately after we authorize it because payment providers may require additional processing time.

9. Partial Refunds

In certain circumstances, a partial refund may be appropriate rather than a full refund. Examples may include:

  • A product has minor damage that does not prevent reasonable use;

  • An item is returned with missing components;

  • Packaging or accessories are missing;

  • A product has been used beyond what is reasonably necessary to inspect it; or

  • Another circumstance warrants a partial adjustment.

Any applicable reduction will be considered in light of the condition of the merchandise and the circumstances of the return.

10. Non-Returnable Circumstances

A return may be refused when an item:

  • Has been intentionally damaged;

  • Has been modified or altered;

  • Shows excessive use inconsistent with reasonable inspection;

  • Is returned without required components;

  • Cannot reasonably be identified as merchandise purchased from our store; or

  • Is submitted outside the applicable return period without an applicable exception.

Nothing in this policy is intended to eliminate rights that consumers may have under applicable law.

11. Exchanges

If you would prefer an exchange instead of a refund, contact us before returning the item.

Exchanges depend on product availability. If the requested replacement is unavailable, we may instead offer a refund or another appropriate resolution.

12. Late Return Requests

Requests received after the stated return period may be considered on a case-by-case basis, but acceptance of a late return is not guaranteed.

Where a longer period is required by applicable law or where a product-specific guarantee applies, the applicable legal or contractual period will control.

13. Fraud and Abuse Prevention

We reserve the right to investigate unusual return activity, including repeated returns, suspected fraudulent claims, altered merchandise, or other conduct that appears inconsistent with legitimate use of the return program.

Any action taken under this section will remain subject to applicable law.

14. Policy Changes

Lavish Loom Supply may update this Return and Refund Policy from time to time to reflect changes in our products, fulfillment practices, payment systems, or applicable legal requirements.

The version posted on the website at the time of the applicable transaction will generally govern that transaction, subject to applicable law.

15. Contact Us

For return, refund, replacement, or order-related questions:

Lavish Loom Supply
Operated by: RETAIL LIVE FLORIDA LLC
1717 E 5th Ave, Tampa, FL 33605, USA
Email: [email protected]
Contact: CHENALE DOMINQUE GAINES

This policy is intended to be interpreted consistently with applicable federal law and the laws of the State of Florida.